Return & Cancellation Policy

Return and Cancellation Policy – Meenysaneil-the Store

At Meenysaneil-the Store, customer satisfaction is important to us. We aim to provide a smooth and secure shopping experience for all our fashion jewelry customers across India. Please read our Return & Cancellation Policy carefully before placing an order.

Order Cancellation Policy

Cancellation Before Shipment

Customers may request order cancellation before the product is shipped from our warehouse.

If the cancellation request is approved before dispatch, the full amount paid will be refunded to the original payment method.

Cancellation After Shipment

Once the order has been shipped, cancellation requests may not be accepted. Customers may contact our support team for further assistance regarding eligible return options.

Customized or Special Orders

Customized, personalized, clearance sale, or special discounted products may not be eligible for cancellation once the order is confirmed.

Return Policy

Return Eligibility

Customers may request a return if:

• The product received is damaged during transit

• The wrong product has been delivered

• The product received is defective

• The item is significantly different from the description shown on the website

To be eligible for return:

• The product must be unused and in original condition

• Original packaging, tags, invoice, and accessories must be available

• Return requests should be raised within 3 days of delivery

Non-Returnable Products

The following products may not qualify for returns:

• Used or damaged products after delivery

• Customized or personalized jewelry

• Clearance sale or discounted products

• Products without original packaging or tags

• Products damaged due to improper handling by the customer

Refund Policy

Once the returned product is received and inspected by our team, eligible refunds will be processed.

Refund Processing Time

• Refunds are generally processed within 5–7 business days

• Refunds will be credited to the original payment method used during purchase

• Processing timelines may vary depending on banks or payment gateways

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact our support team immediately

• Share clear product images and order details

• Our team will review the request and provide return or replacement assistance

Return Shipping

In some cases, customers may be requested to self-ship the return product if reverse pickup service is unavailable at their location.

Proper packaging is recommended while returning the product to avoid transit damage.

Important Notes

• Meenysaneil-the Store reserves the right to reject return requests that do not meet policy conditions

• Refund or return approval is subject to product inspection

• Policy terms may be updated without prior notice

Contact Us

For return, cancellation, or refund assistance, please contact our customer support team through our Contact Us page.

You may also review our:

• Shipping Policy

• FAQ Page

• Privacy Policy

• Terms & Conditions

for additional information regarding your shopping experience.

Thank you for shopping with Meenysaneil-the Store.