Frequently Asked Questions (FAQs)

🛍️ Orders & Products

Q1. Meenysaneil-thestore.in par kaun-kaun se products available hain?

Hum fashion jewellery, designer jewellery, necklace sets, earrings, bracelets, pendant sets, aur selected home décor & bedsheets offer karte hain.

Q2. Kya product images real hote hain?

Haan, website par dikhaye gaye images actual product ke hi hote hain.
Lighting aur screen resolution ke wajah se color mein halka difference ho sakta hai.

Q3. Kya jewellery anti-allergic hai?

Hum high-quality fashion jewellery offer karte hain.
Skin sensitivity person-to-person vary karti hai, isliye hum jewellery ko water, perfume aur chemicals se door rakhne ki salah dete hain.

🚚 Shipping & Delivery

Q4. Kya aap sirf India mein delivery karte ho?

Haan, filhaal shipping sirf India ke andar hi available hai.

Q5. Delivery mein kitna time lagta hai?

• Processing time: 1–2 working days

• Delivery time: 3–7 working days, location ke hisaab se

Q6. Kya free shipping available hai?

Haan, hum minimum order value par free shipping offers dete hain.
Exact details checkout page par dikhayi jaati hain.

Q7. Kya order track kar sakte hain?

Haan, order dispatch hone ke baad aapko tracking details email / WhatsApp ke through mil jaati hain.

💳 Payments & Coupons

Q8. Kaun-kaun se payment options available hain?

• UPI

• Debit / Credit Card

• Net Banking

• Wallets

• Cash on Delivery (agar available ho)

Q9. Coupon code kaise use karein?

Checkout page par “Apply Coupon” option hota hai.
Valid coupon code enter karte hi discount apply ho jayega.

Q10. Coupon apply nahi ho raha, kya karein?

Ye reasons ho sakte hain:

• Coupon expired ho

• Usage limit complete ho chuki ho

• Coupon kisi category/product par valid na ho

Problem rahe to Contact Us page se humein message karein.

🔁 Returns, Refunds & Cancellations

Q11. Kya products return ya exchange ho sakte hain?

Haan, humari Refund & Returns Policy ke according eligible products par return/exchange available hai.

Q12. Return request kaise karein?

Product receive karne ke baad given time period ke andar humein email ya Contact Us page ke through inform karein.

Q13. Refund kab tak milta hai?

Approved return ke baad:

• Refund 5–7 working days ke andar original payment method mein process hota hai.

👤 Account & Privacy

Q14. Kya bina account banaye order kar sakte hain?

Haan, Guest Checkout available hai.
Account banana optional hai.

Q15. Kya meri personal information safe hai?

Bilkul. Hum aapki privacy ko respect karte hain.
Details sirf order processing ke liye use hoti hain.
More details ke liye Privacy Policy page dekhein.

📞 Support & Contact

Q16. Customer support se kaise contact karein?

Aap humein:

• Contact Us page

• Email

• Website enquiry form

ke through reach kar sakte hain.

Q17. Business hours kya hain?

Hum Monday to Saturday (10 AM – 6 PM) customer queries handle karte hain.

❤️ Jewellery Care Tips

Q18. Jewellery ko kaise care karein?

• Water & perfume se door rakhein

• Use ke baad soft cloth se saaf karein

• Airtight box mein store karein

Isse jewellery zyada time tak new jaise rahegi.

✨ Still Have Questions?

Agar aapka sawaal yahan listed nahi hai, to Contact Us page par message bhejein — hum aapki madad ke liye hamesha ready hain 😊